Job Vacancies

Sales & Technical Support Administrator (Part-Time / Full-Time)

Role Description:

Reporting to the Head of Sales and Technical Support, you will be primarily responsible for the daily running of the sales and customer technical support office. In this dual-role position, you will be responsible for providing administrative support to our sales and technical support teams.

Key Responsibilities: 

• Sales & Customer Support: support the sales and technical support teams with preparing quotes, processing orders, managing customer accounts and ensuring timely customer technical support services.
• Records Management: maintain an organised electronic filing system of business-related documents.
• Inventory Management: monitor stock levels and ensure the timely ordering of goods
• Order fulfillment: order tracking to ensure timely delivery of products.
• Report Management: aiding in the compiling of sales reports, sales forecasts, budgets, inventory etc
• Sales Funnel & Service Report Management: data inputting
• Service Maintenance Planner Management: scheduling of appointments for technical support specialist services.
• Management of Customer Transactions: processing purchase orders and billing customers for service intervention calls; ensuring customer transactions proceed promptly and smoothly.
• Communication: liaising with other departments as well as with customers and business partners as necessary

Requirements: 

• Experience in a similar sales and customer technical support office environment
• Organised, efficient, diligent (with an eye for detail) and capable of working on own initiative as well as within a team with little daily oversight
• A thorough knowledge of the local tendering process and the e-procurement system
• Good communication skills (both verbal and written in English & Maltese)
• Customer and Sales Oriented
• Competence in Microsoft Applications in particular Windows, Word, Excel, Outlook and PowerPoint.
• Experience working with accounting systems even though training will be provided.

Benefits:

An attractive renumeration package including competitive salary, performance-based incentives and a benefits package.

A vibrant and inclusive company culture that values innovation, creativity, care and teamwork.

Personal and professional growth and development, with a focus on learning and skill enhancement.

Interested applicants are to send their CV and covering letter detailing their relevant experience and qualifications to: [email protected]

Technical Support Specialist

Role Description:

Reporting to the Head of Sales and Technical Support, the Technical Support Specialist will be responsible for providing on-site high-quality technical support to customers, maintenance, and repair services of the company’s products and equipment. This role involves performing installations, routine maintenance, calibrations, qualification and troubleshooting issues, ensuring customer satisfaction through effective communication and technical expertise.

Key Responsibilities:

• Technical Support: provide on-site and remote technical support for installation, maintenance, repair and qualification of equipment and products.
• Installation: perform installation and commissioning of new equipment, ensuring it meets all specifications and customer requirements.
• Maintenance: conduct routine maintenance checks and preventive maintenance to ensure equipment operates efficiently.
• Qualification: perform validation of laboratory instruments in accordance with industry standards.
• Troubleshooting: diagnose and resolve technical issues promptly, minimizing downtime for customers.
• Customer Training: train customers on the proper use and maintenance of equipment, providing technical guidance and support.
• Documentation: document customer interactions, issues, and resolutions in the support ticketing system.
• Customer Interaction: communicate effectively with customers to understand their needs and provide timely solutions, ensuring high levels of customer satisfaction.
• Compliance: ensure all work complies with safety regulations, company policies, and industry standards.
• Travel:  business travel according to the exigencies of the company.

Requirements: 

• The ideal candidate should preferably have a Fellenberg HTD or MCAST diploma/degree in biomedical engineering/electronics or equivalent.
• Proven experience in a similar technical role will be considered an asset.
• Strong technical knowledge and hands-on experience with laboratory or industry-related products.
• Basic knowledge of IT and network configurations
• Strong customer service orientation and a commitment to customer satisfaction.
• Have strong organisational, troubleshooting and problem-solving skills with an eye for detail
• Effective communication and interpersonal skills
• Must be able to work both independently and in a team with little daily oversight
• Ability to manage time effectively.
• May include occasional after-hours or weekend support, depending on customer needs.
• Valid Driving License
• Travelling abroad is necessary at times to obtain relevant skills

Benefits:

An attractive renumeration package including competitive salary, performance-based incentives and a benefits package.

A vibrant and inclusive company culture that values innovation, creativity, care and teamwork.

Personal and professional growth and development, with a focus on learning and skill enhancement.

Interested applicants are to send their CV and covering letter detailing their relevant experience and qualifications to: [email protected]

Regulatory/QA Officer & Responsible Person (RP)

Job Description:

The Regulatory/QA Officer & Responsible Person (RP) will oversee regulatory compliance, quality assurance, and GDP obligations. This individual will be responsible for ensuring that all activities comply with the Malta Medicines Authority (MMA) regulations and relevant industry standards.

Regulatory & Quality Assurance:

• Preparation and submission of regulatory applications for the registration of medicinal products according to local regulatory requirements.
• Preparation and submission of all variations to Marketing Authorisations.
• Notification of food supplements, cosmetics and biocides and medical devices as applicable.
• Coordination of translations and preparation of artwork for relabelling for medicinal product information when medicinal products are in languages other than English and Maltese.
• Liaise with regulatory authorities and external auditors as required.
• Coordinate with the contract-holding site regarding the relabeling of medicinal products and medical devices.
• Coordinate with the contract-holding site regarding the delivery of medicinal products and medical devices to local entities.

Responsible Person (RP) Duties:

• Ensure compliance with GDP regulations and act as the primary contact for the MMA.
• Oversee the implementation and maintenance of the Quality Management System (QMS).
• Conduct and approve self-inspections and audits, ensuring continuous improvement.
• Monitor and manage deviations, CAPAs, quality risk management and change control processes.
• Ensure that all personnel are trained in GDP and company SOPs.
• Review and approve key documents, including supplier and customer qualification.
• Release of Medicinal Products and Medical Devices for distribution across both contract-holding sites.
• Handle product recalls, complaints, and pharmacovigilance-related activities.
• Approval of subcontracted activities.

Knowledge & Skills:

• Must meet the eligibility criteria to act as a Responsible Person (RP) in Malta
• Previous experience in a GDP-compliant pharmaceutical environment
• Strong understanding of MMA, EMA, and GDP regulations
• Have very good verbal and written communication skills
• Fluency in the English language
• Strong organizational skills
• Strong problem-solving and risk management skills.
• Proficiency in the use of Microsoft Office and Outlook
• Have an eye for detail and a quality-oriented perspective
• Ability to work under pressure and prioritize changing workloads in a fast-paced environment
• Be able to work independently, enthusiastically and proactively with a can-do attitude

An attractive remuneration package will be offered to the selected candidate.

Interested applicants are invited to send their CV, addressed to the Human Resources Manager, via email to [email protected]

Supply Chain Coordinator

Role Description

The Supply Chain Coordinator plays a crucial supporting role within Mint Health’s Operations Department, ensuring the smooth and efficient flow of products from a diverse number of suppliers to our warehouse and ultimately to our customers. The ideal candidate is a proactive communicator, adept at managing multiple priorities and possesses a strong analytical mindset.

Key Responsibilities:

Supplier Orders & Relationship Management

• Support the Supply Chain Executive with managing the end-to-end purchase order lifecycle for a designated portfolio of suppliers ensuring timely placement and follow-up with all suppliers
• Act as a primary point of contact for routine supplier communications, addressing queries and resolving basic issues related to orders and shipments

Inventory & Demand Support

• Assist in setting and maintaining optimal inventory levels, proactively identifying potential stock-outs or excess inventory based on lead times and sales forecasts
• Maintain close liaison with Commercial Teams
• Generate and issue purchase orders (POs) to domestic and international suppliers across all business unit
• Assist the Supply Chain & Procurement Executive in maintaining accurate inventory records within the ERP system
• Update Purchase Receipts in the ERP System with incoming product batches and expiry dates
• Support with product/vendor card creation in the ERP system
• Support the warehouse with stock counts (cycle counts and physical inventories) and investigate discrepancies if & when required
• Update AP Bills on ERP when product and freight invoices are available

Supporting Logistics Coordination

• Book, monitor and track inbound shipments from order placement to delivery, including customs clearance procedures where applicable
• Ensure proper handling, temperature control and cold chain integrity for all pharmaceutical and medical products during transit
• Coordinate with the Warehouse team on incoming shipments, receiving issues, discrepancies and quality control checks
• Prepare and submit required trade data declarations to the National Statistics Office (NSO) of Malta, specifically for Intrastat (intra-EU trade in goods) in accordance with legal deadlines
• Send monthly Insurance reports to Marine Insurance Brokers
• Support with Coordination of Deliveries to CPSU & other Government Entities

Requirements:

• A relevant diploma combined with experience will also be considered. A degree in Supply Chain Management, Logistics and/or Business Administration will be considered an asset.
• Proactive, results-oriented, and a strong team player
• Detail-oriented with a high level of accuracy
• A conscientious approach to work
• The ability to work in a self-directed manner and against deadlines

Benefits:

• An attractive remuneration package including competitive salary and a benefits package
• A vibrant and inclusive company culture that values innovation, creativity, care and teamwork
• Personal and professional growth and development, with a focus on learning and skill enhancement

Interested applicants are to send their CV and covering letter detailing their relevant experience and qualifications to: [email protected]

Medical Representative

The position calls for a determined and highly motivated individual to join a young, energetic team. The ideal candidate should be able to work in a dynamic, fast paced team environment.

The main requirements for the post are:

• Be in possession of a pharmacy/science related degree
• Have sound business acumen
• Be customer and sales oriented
• Have good communication and organizational skills
• Be comfortable with working in a team
• Be able to work on own initiative
• Be fluent in both Maltese and English
• Be in possession of a valid driving license

An attractive remuneration package will be offered to the selected candidate.

Interested applicants are invited to send their CV  addressed to the Human Resources Manager, via email to [email protected]

Tenders Lead

The position calls for a determined and highly motivated individual to join a young, energetic team. The ideal candidate should be able to work in a dynamic environment.

The selected candidate will be required to:

• Monitor departmental targets and oversee forecasts to ensure alignment with business goals
• Set departmental budgets and targets to drive performance.
• Maintain relationships with suppliers, informing them of bidding opportunities in a timely manner.
• Complete bidding documents and manage tender contracts.
• Collaborate with other departments to ensure continuous and timely supply.
• Develop the Market Access Department using data to identify gaps and opportunities for business growth.
• Have a commercial mindset with a focus on strategic solutions.
• Possess excellent IT skills, particularly in Microsoft Office, Excel, and Outlook.
• Be proficient in spoken and written English; knowledge of Maltese or other languages is considered an asset.

Prior experience in public procurement will be considered an asset.

An attractive remuneration package will be offered to the selected candidate.

Interested candidates are invited to send their CV to the Human Resources Manager via e-mail to [email protected]

Regulatory Intern

MINT Health is currently looking to recruit a Regulatory Intern to join its dynamic team. This internship offers a valuable opportunity to gain hands-on experience in the regulatory field within the local Pharmaceutical market.

Duration of Internship: 2 months

Working Hours: Flexible

Key responsibilities include:

• Assist in researching and analysing regulatory requirements
• Support the preparation and submission of regulatory filings
• Maintain regulatory documentation and databases
• Perform other related duties as assigned

The main requirements for the post are:

• Currently pursuing a degree in the healthcare industry
• Excellent written and verbal communication skills
• Attention to detail
• Be fluent in English

This is a paid internship

Interested candidates are invited to apply by sending their CV by not later than Monday 10^th March 2025 addressed to the Human Resources Manager via e-mail to [email protected]

Business & IT Analyst

MINT Health is seeking a highly motivated and skilled Business & IT Analyst to join our team. The company focuses on the representation and distribution of various pharmaceutical products within the local market.

The Business & IT Analyst will play a crucial role in bridging the gap between business needs and IT solutions, focusing specifically on our Acumatica Cloud ERP implementation. The selected individual will be responsible for understanding business requirements within various departments, analyzing existing processes and configuring the ERP system to automate and optimize these processes. The end result is the implementation of automated systems aimed at improving internal workings and/or efficiency levels.

Responsibilities

• Mapping business requirements, processes and apply the necessary configuration to the ERP system
• Meet internal stakeholders to carry out solution implementation and configuration tasks
• Participate in deploying upgrades or improve on existing functionality/processes
• Training users on the use of the ERP system
• Analyzing and interpreting data
• Assist with the generation of management reports
• Be the main point of contact with our IT suppliers
• Coordinate projects and deliverables with our IT suppliers

Skills, Qualifications and Attributes

• Have very good verbal and written communication skills
• Display strong communication, problem-solving, and analytical skills
• Fluency in the English language
• Experience in the pharmaceutical industry will be considered an asset
• Proficiency in the use of Microsoft Office, Outlook, Excel and SQL
• Have an eye for detail and quality-oriented perspective
• Ability to work under pressure and prioritize changing workloads in a fast-paced environment
• Be able to work independently, enthusiastically and proactively with a can-do attitude

Requirements

The person we are looking for should:

• Have a minimum of 3 years of experience in a similar role
• Have a good background of financial/accounting and standard business processes
• Have a tertiary level degree in Information Technology and Systems, Business Administration with an IT concentration or Business Analytics

An attractive remuneration package will be offered to the selected candidate.

Interested candidates are invited to send their CV by not later than Thursday 10^th April, 2025 addressed to the Human Resources Manager via e-mail to [email protected]

Internships

MINT Health offers various internships which are targeted at undergraduate or graduate students who are interested in gaining valuable experience and exploring different career paths. These internships are aimed to prepare interns to enter the workforce, meet new people, make connections and develop skills. Moreover, they help build a strong resume and eventually help interns choose the right career path for them.

Departments offering internships:

– Sales and Marketing
– Warehousing
– Quality
– Admin